Shipping Policy

Last Updated: August 19, 2026

At Swim Toes, we want your order to arrive safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Where We Ship

We currently ship to customers in the United States and Europe.

Shipping availability may vary depending on the destination. Available shipping options and costs will be displayed at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after your order is successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, holidays, promotions, or unexpected events, processing may take longer.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• United States: 9–15 business days

• Europe: 7–12 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on your delivery destination, order size, and available shipping method.

5. Order Tracking

Once your order has been shipped, you will receive tracking information at the email address provided during checkout.

Please allow some time for the tracking information to become active after the package has been handed to the carrier.

6. Delayed Orders

Although we work with shipping providers to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Delays may be caused by:

• Carrier disruptions

• Customs processing

• Severe weather

• Public holidays

• Incorrect or incomplete addresses

• High shipping volumes

• Other circumstances outside our control

If your order has passed the estimated delivery window, please contact us so we can help check its status.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, contact us immediately at:

supportteam.swimtoes@gmail.com

We will do our best to help before your order is shipped. However, we cannot guarantee that an address can be changed after the order has been processed or dispatched.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier directly.

If you still cannot locate your package, contact us at supportteam.swimtoes@gmail.com and provide your order number and tracking information.

9. Customs, Duties & Taxes

For orders shipped internationally, including certain European destinations, your order may be subject to local VAT, customs duties, import taxes, or other charges.

These charges depend on the destination country's laws and regulations.

Unless specifically stated at checkout, any applicable customs duties, import taxes, or similar charges may be the customer's responsibility.

Customers are also responsible for providing accurate information required for customs clearance.

10. Failed or Refused Delivery

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the customer, additional shipping costs may apply before we can resend the order.

If the package cannot be reshipped, any refund will be handled according to our Return & Refund Policy and applicable law.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, destinations, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about shipping or your order, please contact:

Swim Toes Customer Support
📧 supportteam.swimtoes@gmail.com

We’re happy to help you with your order.

Swim Toes 🌊💙
Little swimmers. Big adventures.