Frequently Asked Questions
Have a question about SwimToes™ Brush Spa? Find the answers below.
Product & How It Works
What is SwimToes™ Brush Spa?
SwimToes™ Brush Spa is an electric makeup brush cleaning device designed to make your brush-cleaning routine easier, faster, and more convenient.
How does the SwimToes™ Brush Spa work?
Simply add water and a small amount of gentle brush cleanser to the bowl, attach your makeup brush using the appropriate holder, and turn on the device. The rotating action helps loosen makeup residue from the bristles.
How do I use the Brush Spa?
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Add water and a small amount of brush cleanser to the cleaning bowl.
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Attach your makeup brush securely to the appropriate holder.
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Place the brush into the cleaning solution and turn on the device.
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Let the brush rotate until it is clean.
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Rinse with clean water.
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Lift the brush above the water and spin briefly to help remove excess moisture.
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Allow the brush to air-dry completely before use.
Can I use it with different makeup brushes?
Yes. The Brush Spa is designed to accommodate a variety of makeup brush sizes using the included holders.
Can I use my own makeup brush cleanser?
Yes. You can use a gentle makeup brush cleanser or mild soap suitable for cleaning cosmetic brushes.
Does it completely dry my brushes?
The spinning function helps remove excess water from the bristles, making the drying process easier and faster. We recommend allowing brushes to air-dry completely before using them.
How often should I clean my makeup brushes?
It depends on how frequently you use them. Regular cleaning can help keep your brushes fresh and free from accumulated makeup residue.
Order & Shipping
Where do you ship?
We ship to selected destinations internationally, including the USA and Europe. Available shipping destinations and options are shown at checkout.
How long does shipping take?
Shipping times vary depending on your destination, order processing, and shipping method. Your estimated delivery information will be provided during checkout or in your shipping confirmation.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, tracking information will be provided when available.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel your order, contact us as soon as possible after placing it. We cannot guarantee changes or cancellations once an order has been processed or shipped.
What should I do if my package is delayed?
Delivery times can occasionally be affected by carriers, customs, weather, or other circumstances outside our control. Please use your tracking information to check the latest status, or contact our support team for assistance.
Offers & Free Gifts
Do I get a free brush set with my order?
Our special promotion may include a FREE brush set with qualifying purchases. Please check the offer displayed on the product page before placing your order.
Is the free brush set automatically included?
When your order qualifies for the promotion, the free gift will be included according to the terms of the offer shown on our website.
Returns & Refunds
What if I change my mind about my purchase?
Please review our Return & Refund Policy for the applicable return period, eligibility requirements, and instructions.
What if my item arrives damaged?
Please contact our support team as soon as possible with your order details and clear photos of the damaged product or packaging. We will review your request and help with the appropriate next steps.
What if I receive the wrong item?
Contact us with your order number and details of what you received. Our team will review the issue and assist you.
Payments & Security
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location.
Is my payment information secure?
Yes. Payments are processed through secure payment systems. We take reasonable measures to protect your personal and payment information.
Account & Support
Do I need an account to place an order?
No. You can place an order without creating an account, depending on the checkout options available in your region.
How can I contact SwimToes?
For questions about your order, product, shipping, or returns, contact us at
+1 551-261-5172
supportteam.swimtoes@gmail.com
We’re happy to help.
Still Have Questions?
Can’t find the answer you’re looking for?
Contact our support team and we’ll be happy to assist you.
+1 551-261-5172