Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support.swimtoes@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support.swimtoes@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.swimtoes@gmail.com.
Return & Refund Policy
At Swim Toes, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be in the original packaging, where applicable
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Not show signs of damage, misuse, or wear
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Include your order information or proof of purchase
For hygiene and safety reasons, we may not accept returns of products that have been used or worn, particularly items intended for direct contact with the face or eyes.
2. How to Request a Return
Before sending anything back, please contact our support team:
Email: supportteam.swimtoes@gmail.com
Please include:
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Your full name
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Order number
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Reason for the return
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Photos of the product, if applicable
Please do not send a product back without contacting us first. We'll provide instructions for the return if your request is approved.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Send an email to supportteam.swimtoes@gmail.com with your order number and clear photos showing the issue.
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
4. Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to make the funds available in your account.
5. Return Shipping Costs
Unless the item arrived damaged, defective, or was sent incorrectly, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
If the item was damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.
6. Items That Cannot Be Returned
Returns may not be accepted for:
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Used or worn products
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Products damaged through misuse or improper care
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Products without their original packaging when packaging is required for the return
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Items returned after the applicable return period
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Items that cannot be resold for hygiene or safety reasons
7. Late or Missing Refunds
If you have been approved for a refund but haven't received it yet:
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Check your bank or payment account.
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Contact your payment provider.
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Contact your bank, as processing times can vary.
If you still haven't received your refund, contact us at:
supportteam.swimtoes@gmail.com
8. Exchanges
If you receive a defective or incorrect item and would prefer a replacement, contact our support team. Replacement availability may depend on current stock.
9. European Customers
If you are located in the European Union or another jurisdiction with mandatory consumer protection or withdrawal rights, applicable statutory rights will not be limited by this policy.
Where required by applicable law, eligible customers may have additional rights regarding returns, refunds, defective products, and cancellation of orders.
10. Questions About Returns?
We're here to help.
Swim Toes Customer Support
📧 supportteam.swimtoes@gmail.com
Thank you for choosing Swim Toes. 🌊💙